Absa debit card disputes has NO client service!!!!!

Unlucky for me there is no minus stars!!! I reported a ********** transaction on the 9th of Jan, it’s now the 31st of Jan and ABSOLUTELY nothing was done thus far, no feedback on progress, NO telephone number to call them, no reversal of my money possible. Is this what we pay for, for years and years and then this? Absa’s service is utterly POOR!! Pathetic to say the least! I even have 2 ref nrs an neither has provided any solutions to my problem…..