ABSA DEBIT CARD DISPUTED COMPROMISING MY FINANCIAL SECURITY

Following a clear complaint where emails regarding dhsng.com transacting in my account without my permission and seeking clarity on how no OTP was requested from me in order for the transactions to go through I went back and forth between myself and the Absa debit card dispute department which can not be found on call but only through email where response takes between 7 and 14 working days the resolution came after someone from Absa who uses the number *** a number that cannot be contacted when dialing from absa bank for some reason the lady insisted that i was given an otp with which I told her, that did not happen something is wrong with the ABSA SECURITY SYSTEM THIS IS SERIOUS THEY HAVE TO LOOK INTO IT she insisted that this was me ONLY AFFECTING ME, this after in my previous review I shared a link which showed other people being ****med the same way... I will share my last review below. After all this mess, absa then went on to block the company from transacting with me, and in that process BLOCKED EVERY OTHER COMPANY THAT I TRANSACT WITH ONLINE, COMPANIES I DID NOT COMPLAIN ABOUT AND NEED TO MAKE ONLINE TRANSACTIONS WITH LIKE FBS CAN NO LONGER TRANSACT WITH ME, MY MONEY IS STUCK IN THE ABSA SYSTEM I CANNOT RECEIVE IT. their resolution instead on working on security was to block permitted merchants from trading with me, ignoring the huge issue they have with their security. Its just one frustration after another the sad thing is i cant move my accounts as easily as i would like to to another bank, and this is one thing that i feel they have to respond to in public explain what is happening with their security because i will say this for sure, if you are a person who transacts online do not open any absa account they do not have an understanding or proper management for their system i wish someone had told me this before i went with the bank.

see my previous review and see the link with people complaining about this DHSNG.COM

Following a complaint with Absa credit card dispute where an online transaction was made using my card by a company named dghsng.com some sort of dating site, I immediately contacted the ***** department at Absa bank where i was assured that the matter would be investigated. i also looked into the company and what i found was a lot of Absa clients complaining about being de*****ed by the same company click on link below to see what i am talking about https://theonlinedating****s.com/dghsng-com/ I called absa again and informed them about this to which the consultant was speechless, not knowing how to respond he gave me a reference and said there will be an investigation. Two weeks passed and there was no response, i called and was told that disputes is handling it, I cannot call disputes i can only email, so i did so. they responded a week later with the following message Dear Ms Mphethi kindly note the transactions involves a membership premium and related to dating services, if you provided the merchant with your debit card details and agreed to the merchants terms and conditions as the debit card is only a medium of payment we are not allowed to cancel any transaction on your behalf. We recommend that you contact the merchant to cancel the membership and request a refund. to which i responded. I am not a member, and by contacting the ***** department it should be noted that i know nothing about this. Second for security reasons any transaction done by card online require an OTP. So clearly the security systems failed me nothing else. They have since been silent on this. this was not a debit order but a transaction that went through someone without my permission and the only thing that could have stopped this is that SMS you get that gives you a security code to enter whenever an online transaction is done