nU
nikita U
1 reviews | Active since May 2013
09 Sept 2024, 09:32
Absa Debit Card Dispute
3 Transactions were double deducted from my account. It currently reflects under the transaction history when it cleared on 31 August 2024 and then also reflects under uncleared/pending transactions on the dates I swiped the card. It's a double deduction on my available funds. I sent an email to ABSA to investigate and refund me my funds back but no response received and 7 days has passed already. The call centre agent I spoke to advised me that she agrees that I must be refunded. Case number for the email sent is C-***4
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Absa's replyOfficial
09 Sept 2024, 13:34 Dear Nikita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply09 Sept 2024, 13:34
Official
Dear Nikita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care