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1 reviews | Active since Mar 2010
01 Jul 2020, 11:47
ABSA DebiCheck not working - NO way to respond.
Absa sent SMS to me about a debit order has changed details on your debicheck debit order, review and respond? There is no way to review and respond. I went onto internet banking, NO HELP, when I called *** I had to hold on for more than 20 minutes without being helped. Assist ASAP.
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Absa's replyOfficial
01 Jul 2020, 12:19Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply01 Jul 2020, 12:19
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd