Absa death claim ***

Death claim taking over 48 hours to be finalized. I took a funeral policy with absa policy number ***My spouse was shot and I submitted documents on Wed 26 October

I called Absalife twice on the 27th and the lady I spoke 2 confirmed that the forms are correct and will escalate the case

It's over 48 hours now and I'm told of a police report which I don't have and most importantly can't obtain now... no1 from the bank called me till now

I've run out of time and cannot be expected to now apply for a loan to bury my partner.

I desperately need the payout nowwwww.

I've spoken to Tarryn who confirmed that she will call me back.

Please help me resolve this mess