MM
Mulalo M
1 reviews | Active since Nov 2016
07 May 2018, 12:40
ABSA DAZOBASE
I had an unauthorized R97 debit order (naedo tracked do dazobase with my ID No as a Ref) How can a bank like ABSA allow ********* like these to ***** our hard earned money as easy like this? Why when a NAEDO service is put against my account for the first time, the bank doesn't take further steps to confirm this with the client?
Because there is another person who laid the same complain, and ABSA said will investigate and come back to you, so are you wait for this to affect all your clients then you will investigate, My account was debited this morning 05/07/2018 by dazobase.
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Replies (2)
Absa's replyOfficial
08 May 2018, 06:16Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply08 May 2018, 06:16
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
MM
Mulalo M's updateReviewer Update
07 Jun 2018, 11:22Hi I complained about this last month and i was told that i wont be charged for this as i did not authorised the debit and absa is well aware of this issue, now my statement came back with a R155 charge for dazobase, after the lady who phoned me and said they wont be any charges, and on top of that they added another R155 saying oldmutual tried to debit my account on the 24th of May, while i am definitely sure that the debit went on 25th and successful
MM
Mulalo M's update07 Jun 2018, 11:22
Reviewer Update
Hi I complained about this last month and i was told that i wont be charged for this as i did not authorised the debit and absa is well aware of this issue, now my statement came back with a R155 charge for dazobase, after the lady who phoned me and said they wont be any charges, and on top of that they added another R155 saying oldmutual tried to debit my account on the 24th of May, while i am definitely sure that the debit went on 25th and successful