1 reviews | Active since Nov 2016

29 Nov 2016, 16:10

ABSA **************** on credit card additional service

<p>I app**** for a credit card at ABSA with a credit limit of R5400 .got past year I have been paying on debit order a R500 a month .and have been told that by August month I shall be done .To my surprise when I visit the ABSA branch and been told that I still owe R4100..but If i commuted to pay my own account through debit order why am I still owing so much money ?The lady on the call center said managers are in a meeting and and shall escalate to relevant parties and that meant nothing to me for the numbers are still not decreasing though I have been paying all this time ..century city staff all this time were having a holiday behind their counters...what is funny is that when you sign up for a credit card you do at the branch but when you do queries and close it you must call the help desk...and listen to someone reading a scripture</p>

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Replies (2)
Absa
Absa's reply30 Nov 2016, 11:25
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd
Absa
Absa's reply30 Nov 2016, 11:25
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd