AN
Andile N
1 reviews | Active since Oct 2019
28 Dec 2019, 22:24
Absa Daveyton Mall a Circus
I am new with Absa and I prefer to do my payments via mobile app,went to Absa Daveyton Mall to get assistance, 1. WiFi was not working, 2.I had to use my data to download the app standing as instructed went back inside spoke to THABO MAMPURU the guy is not customer centric am not even sure if he new what he was doing,left the bank with my app not working,checked all our reviewsyou guys don't even come back to customers,what circus are you running?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
30 Dec 2019, 21:21Dear Andile
Thank you for bringing this matter to our attention. Kindly provide us with your late mother's account/ID number to log a formal complaint for investigation.Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late mother's account/ID number to log a formal complaint for investigation.Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply30 Dec 2019, 21:21
Official
Dear Andile
Thank you for bringing this matter to our attention. Kindly provide us with your late mother's account/ID number to log a formal complaint for investigation.Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late mother's account/ID number to log a formal complaint for investigation.Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
31 Dec 2019, 09:57Dear Andile
Please accept my sincer apology with regards to my above response to you , I meant to ask for your account/ID number to log a formal complaint for investigation. This statement ( your late mother's account/ID number ) is a mistake from my side. My humble apologies once more.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept my sincer apology with regards to my above response to you , I meant to ask for your account/ID number to log a formal complaint for investigation. This statement ( your late mother's account/ID number ) is a mistake from my side. My humble apologies once more.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply31 Dec 2019, 09:57
Official
Dear Andile
Please accept my sincer apology with regards to my above response to you , I meant to ask for your account/ID number to log a formal complaint for investigation. This statement ( your late mother's account/ID number ) is a mistake from my side. My humble apologies once more.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept my sincer apology with regards to my above response to you , I meant to ask for your account/ID number to log a formal complaint for investigation. This statement ( your late mother's account/ID number ) is a mistake from my side. My humble apologies once more.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,