Absa

I purched airtime through my banking app on the 26th of October. My airtime was not credited with the amount purchased.....I laid a complaint with ref. Number c-***0.....Received an SMS that the complaint is receiving attention....just saw an SMS now that the complaint is closed....Airtime still not credited!!!!!..... Really getting tired of ABSA...,.....This issue is just the cherry on the cake........After 20 years , perhaps the time has come to look for an alternate bank