QP
Quentin P

1 reviews | Active since Dec 2013

28 Sept 2017, 19:58

Absa customers ***** from other account holders. Absa does nothing.

An Absa business customer hacked my email address and amended an invoice with their account number on. Moneys were paid into the ********** account (also an Absa business customer) and cleared it out before I knew the money had been paid. Now Absa does nothing to reimburse my lost money, as I feel strongly that it’s their responsibility to protect their costoner’s funds. They failed in this regard PLUS it’s their own Absa business customers that stole from me, also an Absa customer. After almost 2 months, no correspondence or communication from Absa, after I have attempted many times to contact them. No result. I am also not the only person this happened to, and it’s obviously Absa that is the failed party here. Bad service. Poor communication. Pathetic security measures.

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Replies (3)
Absa
Absa's reply29 Sept 2017, 09:36
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

QP
Quentin P's update05 Oct 2017, 23:54
Reviewer Update
ID ********** 009080
Absa
Absa's reply06 Oct 2017, 09:50
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd