RV
Ron V
1 reviews | Active since Dec 2014
16 Oct 2021, 07:27
ABSA customers ignored
Tried to get my it3b Tax documents via e-mail. What a stupid idea. No replies to the emails (5)of them to Credit Admin at ABSA. Took a chance going physically into the bank, ***** beacuse of covid and other illnesses. What a stupid idea. I was told it was because of security that they would not send by e-mail, when I pointed out that what happens with security for the Monthly account statement they send me.
Guess what stupid question, they are just not interested in their clients health, welfare and wealth, only how much they can make off you.
Ron Vickers
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
18 Oct 2021, 11:34Dear Ron, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply18 Oct 2021, 11:34
Official
Dear Ron, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
RV
Ron V's updateReviewer Update
18 Oct 2021, 22:03A successful outcome. Thank you for the prompt action. It is just a terrible pity that ordinary people have to go to such length's via hello peter and the ombudsman to get what is rightfully theirs.
RV
Ron V's update18 Oct 2021, 22:03
Reviewer Update
A successful outcome. Thank you for the prompt action. It is just a terrible pity that ordinary people have to go to such length's via hello peter and the ombudsman to get what is rightfully theirs.
Absa's replyOfficial
19 Oct 2021, 08:56Dear Ron,
It is our pleasure to have been of assistance and we sincerely apologise for all the inconvenience that may have been caused.
It is our pleasure to have been of assistance and we sincerely apologise for all the inconvenience that may have been caused.
Best regards,
Absa's reply19 Oct 2021, 08:56
Official
Dear Ron,
It is our pleasure to have been of assistance and we sincerely apologise for all the inconvenience that may have been caused.
It is our pleasure to have been of assistance and we sincerely apologise for all the inconvenience that may have been caused.
Best regards,