RR
Renaldo R
1 reviews | Active since Oct 2018
08 Jun 2020, 08:43
ABSA Customer Support terminated during lockdown despite available technology
On 5 May 2020 I send an email to ABSA addressed to the general enquiries email address published on their website, because I could not get hold of them telephonically. Eventually 0n 6 June 2020, they responded informing me that their service "was temporarily closed due to COVID-19 lockdown regulations". This implies that ABSA could not find a way to continue to support their customer base using modern everyday technology. Really - in this day and age?
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Absa's replyOfficial
08 Jun 2020, 12:18 Dear Renaldo Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Absa's reply08 Jun 2020, 12:18
Official
Dear Renaldo Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care