ABSA customer services poor

I am a former trustbank and now Absa customer from age 17. Am now 50 and was most traumatised by the service I received at the overport branch in KZN tday.

For the business I provide the bank I deserve much better. Arrived at 12.05 at customer care to unblock my cell phone banking and a Charmain lady directed me.

One 1 person was ahead of me. Sat for about 45 minutes as 2 agents namely a Mr Shange and an Indian male agent helped 2 customers for ever. They chatted and I could hear the small talk especially by Shange.

Eventually an Indian female arrived and started assisting the guy in front if me. This Indian lady after a while started informally assisting/engaging another guy behind me and i was worried by this. By then I was an hour in the line and i thought I must complain. The manager was not in but a Muslim consultant told me I will be assisted shortly.

Eventually i was assisted by the same Indian lady who wad informally assisting the guy behind me. She was in a hurry but allegedly registered me and mentioned she was only assisting and created an impression like she was doing me a favour. She reckon I should have done this personally. After inserting 2 diff pins i nevertheless thanked her and for her 13 minutes.

She asked me to now see The sharmaine lady to enroll me. Waited again for her and she appeared really impatient and also in a hurry. She was asking me for pins and not clarifying whether it was entirely new codes needed as it was being rejected. After close to a 2 hour waste of my valuable time I left hurt by this experience . Please teach these branch staff care and patience. I am a senior government official and treat people with respect and care.

I am so traumatised by This absa experience that I want to transfer my car and banking accounts. My kid is about to start work and I wanted her to bank with absa but never now.

Regards

P,A.M

Cell. ********** 203