AM
Annelde M
1 reviews | Active since Jun 2023
09 Jun 2023, 15:17
Absa Customer Services
I have been a long time client of Absa but lately all by Business with them has fallen through the cracks! I app**** for an Overdraft and was treated very badly by Customer Services at LHP Branch and the issue hasn’t been resolved in 6 weeks. I then app**** for a Credit Card and the application was successful but I have been waiting 3 weeks for my credit card because they apparently have issues with their printer. I am very disappointed in the lack of service because this situation has influenced my cashflow, business and personal obligations and my financial planning for 6 weeks now! I am at my wit’s end!
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Replies (1)Absa's replyOfficial
09 Jun 2023, 15:51Dear Annelde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Pravesh Bejay Absa Bank Group Customer Care
Absa's reply09 Jun 2023, 15:51
Official
Dear Annelde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Pravesh Bejay Absa Bank Group Customer Care
