Absa Customer Service simple sucks.

I have been trying to get eNatis documents for the car that is registered on my name at Licensing department but it was purchased through ABSA by my late cousin. The first thing I did was to go to licensing department to check if I can change the title as the car was long paid up. They advise me to contact ABSA. I made a phone call in late Feb to get the process of how do I go about getting these document as I need to change the ownership to my name. I was advised initially to get the required documents which were listed on this email:

"Good Day Please find the process and emails below. If no POA inform caller to submit following documents to the deceased department (Decest 6 ********** Decest10 ********** Decest3 ********** Decest7 ********** Decest9 ********** 1. Death certificate 2. Letter of authority 3. ID copy of the deceased 4. ID copy of the executorship

Important Notice: Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group."

I then submitted the documents on the 26th of February to the following emails: ********** ********** a week was gone by without any respond or feedback then I started making a follow up with phone calls, where I was given these numbers to call ********** or 4294 or 4262. The frustrating part started when I called and told the email was supposed to be sent to this address ********** then I asked that particular person why she is not forwarding the email I sent to the correct one, then she did however nothing came out of it. A week later I followed up again and was told the to resend the request again with all the docs to ********** which I did on the 9th of March. I followed up again to find out how far the request was then I was sent from one post to another, with some giving me excuses that they can't open the account cause its too old or was done long time ago, so and so need to do this and that. Some Andrew guy called to say the executorship letter was not the right one, so he explained they need the letter from Master.

All in all my experience with ABSA has been disappointing and really sucks. No one seems to take the ownership of the request and there is no reference number provided that there is a case logged or someone is looking into this. Customer service is really bad and no feedback is provided unless you make a phone call which also end up being sent from one person to another which really sucks cause all I need is someone to tell me exactly where we are with this request, how long is it going to take to get these document? I have sent another request about a week an half ago and also sent another follow up email on the 19th to get feedback, nothing has been received so I don't even know who to call cause that will frustrate me even more.