ABSA customer service level is appualing

I finance my car with ABSA finance and i requested my debit order date to be the 25th of every month. To my surprise they were not debiting and i had to call to ask them to take the money only to be told that they have a different debit and i get told of that the date is on my contract. I don't remember asking to be debited on that date. I then requested the call centre consultant to contact me after they have taken their money or they can change the debit date for all the other month now but not this month as the date have past but for the agent to tell me that it is not possible. I had an argument with the agent to reason with him as to why i should be contacted back because their line takes more than 10 minutes to go through and he was not interested. As if this was not enough, before today i wanted to change my bank to ABSA and also move all my insurance, credit cards to them and i requested for same on livechat only to be given a number to contact wherein i was transferred 3 to 4 times and no one new what i wanted to be assisted with. As if this is not enough i requested for a personal loan over their call centre, everything was done, my application was approved and i was asked to send the documents which i did. Two days latter i was told i have not yet sent through the documents hence my application was not processed. I was asked if i did submit the reference to agent, which was something i was never told to do by the agent. Am happy i withdraw my application in this regard. I have tried so many times to have all this things sorted out and to become a loyal customer to this bank and every time i contact them there is no one to assist or it is not possible. All this happened in a space of two months. Do i wish still to move everything of mine to Absa, i don't think so.