ABSA Customer Service Is Very Bad

I app**** online on the 2/03/2020, I got told by a consultant that if i reject the quote I can immediately apply again, which I could've done, what he didn't tell me is that the bank will think it is *****. After 4 days of waiting I called ABSA and it was escalated on the 5th, I got told I will get called within the week. Monday (9/03/2020) came and I still didn't get a call, I called ABSA again and I got told it got escalated and I will receive a call later the day. Tuesday came and still no call, I called again and got told that I need to go to an ABSA branch to verify my application, I asked her whether she is sure I need to go in and that I'm not going to waste my time, and she confirmed that I won't. I spent 1:30 in the bank just to hear that it was a waste of time. In this entire progress I got told that the card will most definitely be accepted, today I got called for verification and got told that the Credit Card can still be declined or accepted. This is weak customer service, very very weak.