Absa customer service is shocking!

Absa bank is the worst bank ever. My fiance used to bank with Absa. He made a payment of R6200 to my college at the beginning of the year. The money never reflected in the college's account. When we went to Absa to query this with the proof of payment, we were sent from pillar to post with no real explanation as to where the money went. Eventually, we hired a lawyer to assist with the matter. Absa now says they will pay back R2900 because we need to pay admin fees and penalties and what not. I am SHOOK! The incompetence, the total disregard for our complaint which has been ongoing for more than 4 months. The shoddy treatment was so disappointing as my fiance has banked with Absa since he was at school. We have left Absa and are now happily with Capitec.