ABSA CUSTOMER SERVICE IS NON EXISTENT

I am a absa customer. Tried calling absa about home loans. Called *** was given number *** which I was told will take me to where I needed to go but when I called it says ***** hot line. I don't know how many times my call was put down. Looked online for customer care or service so I could complain but nothing available. Closest was ***** line. SADLY IF THIS IS HOW ABSA TREATS THE PEOPLE THAT PAY THEIR SALARIES IN THE GRAND SCHEME OF THINGS THAN I DONT THINK ABSA BANK WILL BE AROUND MUCH LONGER. OR PERHAPS ABSA HAS BIG BUSINESS CLIENTS THAT GET DIRECT PRIVATE CONSULTANTS TO DEAL WITH THEIR PROBLEMS ON A 24 HOUR BASIS WHILE THE AVERAGE MAN IN THE STREET GETS TO CALL AROUND TO PHONE LINES THAT DONT WORK. Absa has so few branches available and I'm sure their big pipe dream is to one day have just one branch in each city, but for God's sake if your future ideals are that than atleast get with the program of the day and uplift your telephone, whatsapp, email and other social media communications with millions of people around the world. I bank with Nedbank and trust me everytime j call them I get to where I want to be. Absa you are lagging behind because you don't take the voice of customers and potential customers serious. Continue on this trajectory and very soon you will be no more because people are fed up with poor unprofessional service especially when there new players coming in the game.