TB
Tammy B
1 reviews | Active since Apr 2023
01 Apr 2023, 12:53
Absa customer service is a joke! They do not take security seriously.
I can never seem to get in contact with ANYONE when I call them to help me to lock one of my cards that is only not able to be locked because their stupid app decided to bug out. I cannot believe it... every minute that I am locked out is a minute where I'm at risk of losing my money somehow to hackers. I was on hold for literally 10 minutes and then I already got someone trying to use my card in another province of SA. Ridiculous! Absa needs to take security more seriously.
Hire some decent coders and stop picking them based on the colour of their skin. I am tired of having problems with the app just because Sipho does not know how to push through an update correctly the first time.
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
03 Apr 2023, 08:33Dear Tammy Bikaassh
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Apr 2023, 08:33
Official
Dear Tammy Bikaassh
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
05 Apr 2023, 07:45 Dear Tammy Bikaassh
With reference to case number C-***6.
I sent you an email requesting the same details to log the above incident number and address your concern however no response received.
Kindly advise Regards,Group Customer CareVanessa Crowe
With reference to case number C-***6.
I sent you an email requesting the same details to log the above incident number and address your concern however no response received.
Kindly advise Regards,Group Customer CareVanessa Crowe
Absa's reply05 Apr 2023, 07:45
Official
Dear Tammy Bikaassh
With reference to case number C-***6.
I sent you an email requesting the same details to log the above incident number and address your concern however no response received.
Kindly advise Regards,Group Customer CareVanessa Crowe
With reference to case number C-***6.
I sent you an email requesting the same details to log the above incident number and address your concern however no response received.
Kindly advise Regards,Group Customer CareVanessa Crowe
