ABSA customer service fails again.

I wanted to make a once payment to a new beneficiary on my ABSA online banking. Did everything as requested, but transaction was not successful. After logging out ABSA phoned me to verify the requested transaction. No problem so far as this is necessary security. I was told to redo the transaction which would then be successful. Redo the transaction was NOT successful. Then I phoned the ABSA number given to resolve the issue. ABSA then concluded that the ***** department did not clear the transaction as they stated they would. I was then transferred to the ***** department to clear the problem. After holding on for extended period there was no answer and I still cannot get my transaction done. Security is good, but if if renders the total service useless then what does that say for ABSA service?