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Lutfiyya E

1 reviews | Active since Nov 2024

20 Nov 2024, 18:08

ABSA Customer Service Consultant Kubeshini Naicker (PHX Branch)

I recently had an outstanding experience with a Kubeshini Naicker Customer Service consultant at ABSA Bank Phoenix Branch, who went above and beyond to resolve my ongoing debit card issue. After four frustrating trips to the bank, this consultant swiftly identified and fixed the problem, ensuring both my card and banking app functioned seamlessly. Her professionalism, patience, and efficiency were exceptional, turning a stressful situation into a smooth resolution. Highly commendable service!

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Replies (1)
Absa
Absa's reply21 Nov 2024, 15:22
Official
Dear Lutfiyya Ebrahim

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. 

I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 
Kind regards
Rezona Louw
 Customer Value Management
 Absa Bank Ltd