ABSA customer service

ABSA is definitely not concerned about service delivery! Complaints seems to be closed as soon possible , Resolution of the issue is not a priority, with excuses such as blaming other/3rd parties.

The dead in an deceased estate , is NOT the customer , but the beneficiary. I Received this from ABSA:

Dear Mr “…..the deceased……”

".... Your complaint reference C-***3 has now been closed. Please contact “..******xx..” for further information

Please provide feedback on the service you have received.

Good OR Bad At Absa, we are committed to giving you exceptional service. ...."

Exceptional service ??????