ABSA Customer Service

I have had all my life's business banking with Absa since I was 17 years old, i'm due to be 28 in a few days. That's 11 years worth of my life's net-worth in and out of this bank. I reported a ********** transaction on my account on 30/12/22. To date, no one has contacted me with regards to an update/investigation. I've called numerous times and I was told an investigating officer would call me - still nothing. I reached out via social media yesterday, was promised an email or call to touch base and a whole day later - STILL nothing.

I'm so disappointed that this is the service I receive from an institution that I trust enough with my life's money but they cannot assist me with highly stressful situations. The company that ****med me has stated that they refunded me but the funds need to be reflected back by Absa as the funds never went into their account. I'm not sure if they're just taking chances as it's been 6 working days now and i have not received my refund & I've BEEN trying to get an update from ABSA so I know how to move forward.

SO disappointing and if this is how I am treated, obviously I am just another number in the system and I mean nothing in the grand scheme of things - will look around and see which bank's customer service is best and make decisions about my financial future with those institutions.