Absa customer service.

I have been an ABSA client for over 30 years, but this experience has left me very disappointed. I wanted to open a low-fee account for my partner and myself to use for day-to-day expenses. I spoke with a consultant named Delon, and after a lengthy discussion, he advised that upgrading my partner’s account would be the better option, assuring me it would be a free account due to my profile. Based on this advice, I agreed. However, I later discovered that the account was actually upgraded to a current account with fees. I emailed ABSA but received no response. I then called and spoke to Phindile, who assisted to some extent, but I still have no clear answer about the fees. All I asked for was a simple low-fee account, not an unnecessary upgrade. Please ensure your consultants listen to what clients request instead of pushing products that create more costs. After three decades of loyalty to ABSA, I expect better service and transparency. Will Delon or Absa refund the money lost.