ABSA Customer Care on winter break

Item: Absa
Rating: 1
Author: George B

I repeatedly requested assitance with my internet banking setup since 21 June, but get no response from ABSA's client care. Maybe this channel will work. Please assist me in setting up my internet banking. I went to a branch to do this. More than an hour later the lady told me it will work in 24 hours, but it didn't. I am not going through that painfull process again. Please assist me remotely to setup my internet banking.

Helpful (0)

Replies (2)

Absa's replyOfficial

09 Jul 2018, 11:35

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Absa's reply09 Jul 2018, 11:35

Official

George B's updateReviewer Update

19 Jul 2018, 11:38

Well, nobody could assist me. Surreal how a premium bank cannot do something as simple as setup internet banking. It is a pity because I already have my home loan with ABSA and this is a serious inconvenience to do banking across banks. Hopefully I can move my home loan in the next few months.

George B's update19 Jul 2018, 11:38

Reviewer Update