ABSA customer care is non existent

I have yet to find a bank or business with such terrible service as ABSA. ABSA in general, Bryanston and Nicolway Branches as for the customer complaints centre. Sending a mail with a dispute or complaint will get an automated reply with a reference number. IF you get a call, it does not solve the problem and you end up with no resolution or another option. An appointment was made with ABSA and nobody showed. No excuse, apology or another appointment was scheduled. This complaint was logged and we are still waiting to hear what their excuses are. The issues with this bank is never-ending and there is just no service to try and rectify our complaints and problems.