ABSA customer care is ineffective!

My uncle is ill overseas and needs urgent assistance with his internet banking. He has had contact by Ms Nadia Tait of the RVN4U team and has provided all the information needed by email: C-***4 KIND ATTENTION: MS. NADIA TAIT: RE. ACCOUNT ENDING ....7667 ref:_00D1r1GluM._5005J2piu1:ref

WIth his state of health and the time difference he urgently needs a contact number to reach someone on and a call from an agent. The international line (helpdesk) appears to be useless and the email responses are not coming!

It is urgently requested that an ABSA representative and a direct line be provided!!