ABSA, Cresta : Shoddy service

ABSA, Cresta The service at this particular branch is extremely poor. First of all, it says on the website that they open at 8.30 on Saturdays. I am not one of their clients, but my domestic worker is. We arrived there before 8.30 and waited until after 9 am before their doors opened. Apparently, someone forgot or could not find the key. Interestingly enough, at this time, employees are entering and exiting. I am assuming they have some sort of coffee break before their work day starts. Also, no sign of a manager anywhere. Were they waiting for him to “open” the branch? Chatting to some of the ABSA clients whilst we were standing in line, I was told that this regularly happens. Why not correct the times on the website? Eventually, we gained access. We were then sent to a person who would supposedly help us. His name: Tshifhiwa Nefumembe. The query was quite simple. Annah had received a confusing message advising her that her funeral policy had been cancelled. We asked him, he made a call and then told us that the Funeral Insurance Section was not available on Saturdays so he could not help us. How do I know his details, well…he gave me his email address to do his work. I seem to recall his number was 16 but stand to be corrected. He then asked me to send him a reminder email if he did not get back to me on the Monday. I agreed to do this, although this should not be my responsibility, but HIS. Maybe there is just no concern for clients who are not wealthy or influential enough. I sent a follow-up email, no response received. I emailed a second time, still no response. The irony is that I said to him: “Don’t let us down…I like writing reviews on Hello Peter”. This was to no avail. Such shoddy service and Annah, my domestic worker is still in the dark. Shocking! ABSA used to have a sterling reputation. How times have changed. R.Randall-Taylor