Absa cresta rude consultant

Absa cresta’s poor customer service

There is a gentlemen Pat Mbatha at the branch who is very rude, I don’t know if it’s the colour of my skin that made him speak to us in that manner, he has zero customer service.

We were standing in a que in our rightful places according to the stickers on the floor and a consultant asked that we let a gentlemen go first in our que. That made the que untidy and we moved a bit to accommodate him. Out of nowhere this particular gentlemen “Pat Mbatha” comes out of one of the offices he comes to the que and starts wanting to fix the que, I explain to him why the que was like this instead of saying ok and asking politely for us to move and for me to wait for my mother on the chairs rather, He asks if I am going with my mother then he remarks that’s y the que is like this we started backchatting in our native language zulu and he was rude and very inappropriate. I tell him there is no need to be rude and he tells me I must not tell him he is rude.

If it was a white person he would not of responded in that manner telling me I must not tell him about his conduct as he is doing nothing wrong I must just sit there.

Such conduct is the reason there was a clicks boulders situation and due to lack of customer service when serving black people we still endure such behaviour from our fellow consultants who are the same colour.

Thanks Thami