MR
Mauritz R
1 reviews | Active since Nov 2012
03 Oct 2019, 09:22
ABSA Creditcard OTPs to be send to email and not SMS
It has been a week trying to resolve the simplest of issues but for ABSA bank, branches and customer care departments my specific query seems to be too difficult to solve and or to address.
I am traveling in and out of South Africa on business trips. While abroad i need to access my OTPs for Visa 3D Secure via Email and not mobile number (cause my local mobile number is most of the time outstation inactive).
Get ready to be directed and re-ditected from one ABSA department with inadequate representatives and uninformed product knowledge.
This is terrible service from ABSA, the only solution for all out there for all of you out there is to close all your accounts and go to ANY neighboring bank in SA. Enough!
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Replies (5)0
Replies (5)
Absa's replyOfficial
03 Oct 2019, 17:00Dear Mauritz
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Oct 2019, 17:00
Official
Dear Mauritz
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
MR
It has been another day and non has been resolved.
I tried to contact the RVN Forensic services. They do not have direct phone numbers to be contacted with but conveniently only email.
I urgently need to do online payments using my credit card. OTP/RVNs need to be sent to my international mobile number.
Absa is not only costing me time but also money. Why do I even bother banking with ABSA.
Mauritz R's updateReviewer Update
03 Oct 2019, 17:06It has been another day and non has been resolved.
I tried to contact the RVN Forensic services. They do not have direct phone numbers to be contacted with but conveniently only email.
I urgently need to do online payments using my credit card. OTP/RVNs need to be sent to my international mobile number.
Absa is not only costing me time but also money. Why do I even bother banking with ABSA.
MR
Mauritz R's update03 Oct 2019, 17:06
Reviewer Update
It has been another day and non has been resolved.
I tried to contact the RVN Forensic services. They do not have direct phone numbers to be contacted with but conveniently only email.
I urgently need to do online payments using my credit card. OTP/RVNs need to be sent to my international mobile number.
Absa is not only costing me time but also money. Why do I even bother banking with ABSA.
MR
Mauritz R's updateReviewer Update
04 Oct 2019, 10:07Worst response ever received from ABSA Customer Value Management.
It will take them two working days to investigate the matter. Seeing that I tried now for a week to get this done.
Case Manager provided me with a landline contact number, which is not working and an email address with no reply.
It will take them two working days to investigate the matter. Seeing that I tried now for a week to get this done.
Case Manager provided me with a landline contact number, which is not working and an email address with no reply.
MR
Mauritz R's update04 Oct 2019, 10:07
Reviewer Update
Worst response ever received from ABSA Customer Value Management.
It will take them two working days to investigate the matter. Seeing that I tried now for a week to get this done.
Case Manager provided me with a landline contact number, which is not working and an email address with no reply.
It will take them two working days to investigate the matter. Seeing that I tried now for a week to get this done.
Case Manager provided me with a landline contact number, which is not working and an email address with no reply.
Absa's replyOfficial
04 Oct 2019, 11:37Dear Mauritz
My humble apologies for the delayed response.
Please note that i have responded on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply04 Oct 2019, 11:37
Official
Dear Mauritz
My humble apologies for the delayed response.
Please note that i have responded on your private e-mail.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
MR
To all of you banking with ABSA do not waste your time in trying to link your credit card to an international mobile number to enable you to make online purchases by receiving OTPs. Absa Visa 3Dsecure does not have that function.
Get yourself a better bank, that is ahead in the game and enable you to travel the world using a credit card that you can rely on. ABSA is definitely not!
I had problems trying to get this done from 2015. Enough now. "I regret"
This is the response from ABSA:
"We regret that a OTP number can only be received on a South African cell number and if overseas cell number is on roaming.
We do not have the ability to email OTP numbers or deliver them to an international number.
Please note that you can request us to change the cell number to a family members number in South Africa in case of emergency, to provide the OTP number for payments.
Once again please accept our apologies for not being able to assist you with the OTP via email.
We trust the above is in order, and kindly note that your complaint status will be updated to closed."
________________________________
Mauritz R's updateReviewer Update
04 Oct 2019, 12:19To all of you banking with ABSA do not waste your time in trying to link your credit card to an international mobile number to enable you to make online purchases by receiving OTPs. Absa Visa 3Dsecure does not have that function.
Get yourself a better bank, that is ahead in the game and enable you to travel the world using a credit card that you can rely on. ABSA is definitely not!
I had problems trying to get this done from 2015. Enough now. "I regret"
This is the response from ABSA:
"We regret that a OTP number can only be received on a South African cell number and if overseas cell number is on roaming.
We do not have the ability to email OTP numbers or deliver them to an international number.
Please note that you can request us to change the cell number to a family members number in South Africa in case of emergency, to provide the OTP number for payments.
Once again please accept our apologies for not being able to assist you with the OTP via email.
We trust the above is in order, and kindly note that your complaint status will be updated to closed."
________________________________
MR
Mauritz R's update04 Oct 2019, 12:19
Reviewer Update
To all of you banking with ABSA do not waste your time in trying to link your credit card to an international mobile number to enable you to make online purchases by receiving OTPs. Absa Visa 3Dsecure does not have that function.
Get yourself a better bank, that is ahead in the game and enable you to travel the world using a credit card that you can rely on. ABSA is definitely not!
I had problems trying to get this done from 2015. Enough now. "I regret"
This is the response from ABSA:
"We regret that a OTP number can only be received on a South African cell number and if overseas cell number is on roaming.
We do not have the ability to email OTP numbers or deliver them to an international number.
Please note that you can request us to change the cell number to a family members number in South Africa in case of emergency, to provide the OTP number for payments.
Once again please accept our apologies for not being able to assist you with the OTP via email.
We trust the above is in order, and kindly note that your complaint status will be updated to closed."
________________________________