TL
Teresa L

1 reviews | Active since Jun 2014

20 Feb 2019, 07:44

absa creditcard expire and witheld a not expired card

I called last week and arranged for my new cards to be delivered to pretoria, seeing that im going on holiday and paid for a rental car and need a good working credit card (not expired) for the rental company. I am staying and working in Mokopane. I work an hour away from town and from 6 to 5. I will be in pta on the 26 to pick it up at pretoria

On Saturday I used my Credit card and was declined with message “expired” my card date says 03/19 I tried it again at another shop and same info returned. I then called the helpline, of which I was told to go to the bank And was cut off by the operator. I called again and was assured the date was corrected on the system for 03/19 (who ever changed the date….) and it will now work. On Tuesday I then used my card, and again it came back with expired. I went to the atm to check my card and the machine withheld it. Then I called the helpline, and well…got disconnected.

I want you to fix this as I now don’t have any card available nor a linked account to use my debitcard and account credit??>?

I pay you for a service and this is what I get?

Not acceptable !!! I want my card , working until I pick up my new card and activate it.

0
Replies (2)
Absa
Absa's reply20 Feb 2019, 13:54
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
TL
Teresa L's update20 Feb 2019, 15:22
Reviewer Update
Hi Daphne, thanks for the response. I received a call from Credit card dept and she arranged for a courier and a new card. I will follow up if this was successful. Amazingly response on Hellopeter was faster than the letter from ABSA emailed to me acknowledging receival of the complaint.