Absa Credit Shortfall Department does not care about clients

I have lodged a claim with Absa for a shortfall on my vehicle 3 weeks ago, however, I have not been assisted thus far. Friday the 22nd March my account will be debited because payment has not been done. This is the worst Bank ever. I spoke to different consultants who always tell me different updates on my claim. Others say the payment has been paid and the other one said payment was not done. I wrote an email to payments last week and until now I have not been responded to. Customer service is not a priority at Absa. I was told I will be given an update by 11am this morning but there is no update to top it all, they are no longer answering my calls( called all 3 consultants. I I will also be reporting my case to the Ombudsman. I am tired.