TM
Thabo M
1 reviews | Active since Sept 2024
02 Sept 2024, 08:50
ABSA Credit Limit Increase System Error!!!
I received an offer from ABSA to increase my credit limit and I accepted it to help with some financial matters. I received the approval letter and the funds were made available to me right away. I made use of them immediately as I had planned.
However, three weeks later ABSA deducted my entire salary, claiming that the credit limit increase was a system error, without any prior communication! ABSA rectified their problem by creating an enormous problem for me. This situation has devastated my home loan, vehicle payment, etc.
Be very careful before accepting a credit limit increase from ABSA!!!!
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Replies (1)Absa's replyOfficial
02 Sept 2024, 09:02Dear Thabo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Sept 2024, 09:02
Official
Dear Thabo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Russell EdwardsCustomer Value Management
Best regards,
