ABSA Credit Life ****/Incompetence

ABSA Credit Life ****/Incompetence.

After financing my car with ABSA earlier this year I got a call form an agent, who advised me the call is recorded, from ABSA Credit Life, offering me various options in case of Death, Disability and/or Retrenchments. After a long discussion and agreeing to an option, an amount that would be debited with my car repayment and that a contract would be sent to me after the phone call, come month end and suddenly the Debit order is over 140% more than agreed upon and still no contract was emailed to me.

I have emailed ABSA at *** for over 20 days now countless times, have tried calling 7 times so far, spent hundreds of rands on airtime on calls that never get answered or just dropped after being on hold for 30min to over an hour. The best off all is, one of the email replies I finally received stated "that you need to contact our credit life insurance department" after I specifically said in my emails that calls never get answered of just gets cut of at anytime while on hold ranging anything from 30min to over an hour.

If I can’t even get a hold of ABSA Credit Life to get my contract and find out why I am being charged over 140% more than agreed upon then I longer wish to do business with ABSA Credit Life. For this reason I want to CANCEL this “ABSA Credit Life ****” with immediate effect as there is absolutely no service, never mind bad service and I am not going to pay an amount for 7 years that was never agreed upon to a division that either doesn't exist or is impossible to get in contact with as claiming, if the needs ever arises, will clearly not be a possibility.

If an agent can contact me urgently so I can cancel and get this nonsense sorted out and out of my life, as a matter of urgency, I would appreciate it.