Absa Credit Life Protection

I had recently been retrenched and since 2016 I had been paying towards the Credit Life Protection in case I lose my job then Absa would settle the balance owed on my credit card. I emailed them and signed and sent back the requested forms. The claim was approved and they said the amount would be paid into the account in 6 monthly installments. I am fine with that, the only problem is that a month later no money has been paid into my account at all. No emails responded to either. I had borrowed money from someone so I could buy essential items like food etc only as soon as it hit my cheque account the money had been debited for my credit card. I dont know what to say. I have never been more disappointed in a bank. If i could give negative stars I would. I am writing this on Hello Peter as I am not sure how else to get a response from Absa. Thank you for making life even more difficult.