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vernon V
1 reviews | Active since Jul 2011
30 May 2024, 08:34
Absa Credit Life Lack of Service
For more than a month I am trying to cancel a credit life policy, emailed many times, tried to contact them, just too loose the call, or not to get feedback at all! I have emailed the local branch manager also no reply at all! Still after more than a month no one contacts me!!!
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Replies (3)
Absa's replyOfficial
30 May 2024, 09:47Dear Vernon
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply30 May 2024, 09:47
Official
Dear Vernon
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5.
Kind regards,
Group Customer Care
Rezona Louw
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vernon V's updateReviewer Update
31 May 2024, 08:49So despite my post and Absa's reply, I just got a sms telling me to provide for R3 730.33 in my account for the debit, which still includes the Credit Life cover premium which I requested to cancel more than a month ago!!! I spoke to one of their workers on Tuesday confirming to me it is on the system for cancellation and they will confirm it when done, I explicitly requested for cancellation well in advance! So they just dont care and are willing to ***** R798 from me once again!
So no hope and no completion from them!!! They are utterly useless!!!
So no hope and no completion from them!!! They are utterly useless!!!
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vernon V's update31 May 2024, 08:49
Reviewer Update
So despite my post and Absa's reply, I just got a sms telling me to provide for R3 730.33 in my account for the debit, which still includes the Credit Life cover premium which I requested to cancel more than a month ago!!! I spoke to one of their workers on Tuesday confirming to me it is on the system for cancellation and they will confirm it when done, I explicitly requested for cancellation well in advance! So they just dont care and are willing to ***** R798 from me once again!
So no hope and no completion from them!!! They are utterly useless!!!
So no hope and no completion from them!!! They are utterly useless!!!
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vernon V's updateReviewer Update
31 May 2024, 14:53So Absa keep on postponing this matter due to their stubborn attitude in not treating customers fairly! I just received an email requesting the very first information send to them already more than a month ago!! They just don't get it! They just don't want to honour my rights as a client! I will have no other option than to file an official complaint with the Ombud!!!
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vernon V's update31 May 2024, 14:53
Reviewer Update
So Absa keep on postponing this matter due to their stubborn attitude in not treating customers fairly! I just received an email requesting the very first information send to them already more than a month ago!! They just don't get it! They just don't want to honour my rights as a client! I will have no other option than to file an official complaint with the Ombud!!!