Absa Credit Life *****

Absa Credit Life refuses to pay out my retrenchment benefit on the personal loan and credit card. Ive given them ALL documents, payslips, UI19, Employer letter, work contract etc BUT agent Refilwe. She questions everything i send her, doest reply on most emails and also doesnt phone me back even when it was promised ill get a phone call end of day. I qualify on all levels for this payout and after a month and half it feels like the Credit Life department is playing for time hoping I will give up! They even spoke to and had email conversations with my employer on numerous occasions where he confirmed i worked there and the reasons i was let go - aka INvoluntary retrenchment due to some parts of business being made redundent. Very upset with Absa MY BANK. Because of this horrible experience i will soon be closing my accounts there as well as moving my debit orders to another bank PLUS friends an family after hearing how I was treated, will also out of protest close their accounts!! I paid my premium every month for more than a year and when i was in trouble and needed help they try to avoid paying out. AfRICAnacity makes sense now. Next steps Bank Ombudsman and then my family member lawyer thats looking for a challenge