ABSA CREDIT LIFE

Item: Absa
Rating: 1
Author: Vernon K

I work abroad and due to lockdown regulations never return to work as yet, I have a credit life policy on my vehicle finance and sent numerous emails requesting assistance to absa credit life with no reply back, three days ago I sent another email with all the required documentation, however to date no reply , extremely poor service from Absa life especially during this difficult time of Covid.I never missed a single payment on my policies, totally unfair.

Helpful (0)

Replies (3)

Absa's replyOfficial

13 Oct 2020, 11:53

Dear Vernon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care

Absa's reply13 Oct 2020, 11:53

Official

Vernon K's updateReviewer Update

15 Oct 2020, 18:37

Thanks for your prompt reply

Vernon K's update15 Oct 2020, 18:37

Reviewer Update

Thanks for your prompt reply

Absa's replyOfficial

16 Oct 2020, 09:28

Dear Vernon Thank you for your posting.

We will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care

Absa's reply16 Oct 2020, 09:28

Official

Dear Vernon Thank you for your posting.

We will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care