JK
Japie K
1 reviews | Active since Sept 2014
25 Apr 2022, 14:28
ABSA Credit Life
I have sent in the completed claim form with the required supporting documents for a claim against the credit proctection policy on my personal loan on 8 March 2022. The automatic confirmation email confirming the receipt of the claim was received on 9 March 2022., reference ***. I have enquiried on numerous occasions on the status of my claim via email. Every time I get the automatic response and that I will be contacted within 24 hours but this is as far as it goes.Today is the 26th of April and I have had no response whatsoever on my enquires for an update on the progress of my claim. I have a good mind and log this with the NCC and the Banking Ombudsman as well.
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Japie K's updateReviewer Update
29 Apr 2022, 07:20The insurance claim payment to my personal was made. Nomsa gave me feedback and I have monitered my personal loan account and the payments reflect in my account. I have asked Nomsa what is going to happen with the montly debit order that goes of my account on the 27th of each month. She informed that an email will be sent to the Personal loan dept ti have the debit order cancelled and that the personal loan dept will contact me with feedback. This complaint will be left open untill feedback and confirmation of the cancelling of the debit order has been received.
JK
Japie K's update29 Apr 2022, 07:20
Reviewer Update
The insurance claim payment to my personal was made. Nomsa gave me feedback and I have monitered my personal loan account and the payments reflect in my account. I have asked Nomsa what is going to happen with the montly debit order that goes of my account on the 27th of each month. She informed that an email will be sent to the Personal loan dept ti have the debit order cancelled and that the personal loan dept will contact me with feedback. This complaint will be left open untill feedback and confirmation of the cancelling of the debit order has been received.