Absa Credit Life

Dear Sir/Madam Absa Bank sent an sms on the 21 October 2020.Absa: Hi Mr. Nobanda , your Gold Value Bundle Account includes Retrenchment and Disability Cover of R5000 each. One of the requirements is that you need to do at least 3 transactions on your Absa account. Start using your account today. T&C apply. Auth FSP/NCRCP7

I did attach the sms and I went to one of thier Branches in Cape Gate to find out about the sms and the consultant put me through to Creditlife Department and I ask the agent if I do qaulify for this and the answer was Yes.

Consultant was assisting me in Cape Gate gave me a turn around time for five working days and I called the call centre after five days and they told it takes 15 days and I wait patiently for 15 days which it was on 11 November 2020 and I called Absa to find out and they told me that my application is still with the accessors.

I wrote a complaint to Hellopeter and my application was declined on next day and the reason is I don't qualify for this cover because I was placed under permanent disability in June 2019 and Absa came up with this cover on the 01 February 2020.

My question is to Absa what type of account do I use up to date and I am not permanent disable till today?

The lady from Absa called me today and tried to explain the reason my application was declined and ask her the questions above and she could not answer me.

I am appealing to you to do a proper investigation in this matter and look at the points I tried to stress it.I never claim for disability at Absa and my account is still a Gold Cheque acc which I am paying 109 every month and still today I am permanent disable.