ABSA credit is a frustrating ****. Should be reported to Ombuds

I submitted claims for loss of income, and they closed the call asking for an extra form to be filled. The automated message said they’ll get back to me within 24 hours. It’s almost three days nothing. And I wanted to know why is it compulsory for us to pay credit life when they have no intentions of insuring you. Imagine all those extra amount we could have finish some of the accounts. I resubmitted on the 24th and the 2nd the best they do is say insufficient documentation, trying to run away from pay out. The forms signed by the doctor was submitted and a note from the treating GP more than that I can’t. They deduct credit life every month and promise to finalize a claim in 14 days it’s now almost five months. Godfrey Ndou promised to personally follow up I also sent the forms to him no response and sent a pack to claim for death, credit life is not only for death, disability and temporary disability processes and forms should be different and form that they asked for was signed and sent. Now it’s a different form. Stop the policy if you are not going to fulfill your insurance obligations. Can’t keep on pouring in a leaking pot. I claimed for temporary disability they want to investigate permanent disability.