Absa credit department *****s money from clients

I have an absa credit card and paid in a bulk amount to settle my debt last December. Bringing my balance to almost half of what it was. A few weeks later Internet ***** was committed on my account (another long story with ***** dept and customer service which makes me wonder what absas involvement was) absa claim the money never left the account (AFTER confirming that itched been) I continued paying monthly and then absa without permission started deducting money from my debit card into my credit card. After being cautioned about absa having a bad reputation with credit I went into a branch for a statement. My balance is what it was in December BEFORE my payment. Interest and bank charges or whatever other excuse and even the ***** amount added to that still cannot possibly amount to this total. Call Centre says I need to get to a branch. The glen branch says I need to get to credit division. ***** case was treated like a joke by absa but this theft of money from my account and a balance that escalates despite monthly payments shows that what I heard about absa must be true. So disheartening and total breach of any ethical code. Sies absa