Absa credit card woes

App**** online for a credit card on the 9th of December, I was told online applications take 3 - 5 business days. I've been phoned by 3 Absa consultants saying everything is on track and that I will have the credit card shortly as it needs to be handed over to the courier. I have also phoned them numerous times asking what is going on, every time they say they will escalate it to their superiors.

This has to be the longest 3 - 5 business days I have ever seen, to this day I have yet to see a credit card.... such a shame.

Not sure if it is just me, but this is extremely poor service from such a huge institution.