ABSA CREDIT CARD WOES

Today (28/01/2015) I went to collect my ABSA credit card after applying online for it. I was asked to bring my latest payslip, proof of residence and my ID Book. I went loaded with all 3. My ID Book, my latest payslip and my proof of residence (which was a certified customer profile from Nedbank). After waiting in the queue for 30min I was told that because I didnt bank with ABSA I needed to bring 3 months bank statements. Fine. I went upstairs to Nedbank and got 3 months bank statements. After I went back doiwnstairs to ABSA and waited in the queue again, I was told that my Nedbank certified customer profile was not a good enough proof of residence and I could not collect my card. I explained that I could not come back to spend this much time just to collect a card, and this was met with blank stares. No solutions to the problem, just blank stares. Please could someone from ABSA (with authority) contact me so that we can find a solution.