ABSA Credit Card - Utterly Poor Service

I am tired of dealing with *********** staff art ABSA

I requested my Credit Card to be cancelled on 7 March 2021

I was informed per email on 8 March that an amount of R118 is outstanding

Payment of this outstanding amount was made on 10 March 2021,and proof of payment emailed to ABSA

I had received confirmation of the receipt of the proof of payment, as per the email attached

This afternoon, another consultant contacted me trying to get me to keep the account open. After I had refused to continue with the account, I was told that the payment of R118 was not reflecting and that the balance due is R186.

How utterly unprofessional, even though I had received confirmation of the receipt of the proof of payment on 10 March 2021.

And I was not contacted within 24 hours, as was stated in the email

I am so glad I have chosen not to be a client of such an unprofessional institution