Absa Credit Card/Travel Insurance/Resolution Centre

<p>I informed the Absa credit card division as advised by the Absa branch in Benmore that I would be out of the country and that I would be using my Absa Credit Card. (While on holiday received marketing info suggestion this is a good product to use). Couple days into my trip the 3rd time using my Absa Credit Card my transaction was declined, my friend had to pay for my purhases. The evening at the hotel I tried to call the helpline to establish what the problem was. The given tel number on my credit card did not work, got the number for Absa Private Bank card, call was answered within 3 rings, they transferred me to the call centre held on for 30 minuses only to me informed that I had to speak to *****. They transferred me after 30 minutes I phoned Absa Private Bank Card div again, they answered again in 3 rings, they transferred me to *****. Phoned ***** when I returned to SA, they refered me to ********** 141 no one has given me feedback on my phone complaint or email to actionline, today I'm transferred to a person that wanted to verify my details I'm complaining I they need to verify who am I. Why is their ************** between different card, why no respons to my complaint. I want reimburse for the US call I had to make to unblock my card and for the travel insurance that was debited to my card however never received a copy of the policy. Absa I phoned your credit card deparment to inform you of my travel plans furhtermore took our insurance two key indicators. All I ask is the desency of an explanation and reimbur*****t of the phone cost and travel insurance (cleary I can pay however do need the terms and conditions of the policy I paid for ) then only to use my card in the biggest chain store in the US to get a decline on my card.</p>