ABSA CREDIT CARD TERMINATION WITHOUT NOTICE IS WHAT YOU GET FOR BEING A LOYAL CUSTOMER FOR 20 YEARS. AT ABSA EVERYONE IS JUST A NUMBER THAT IS THE FEELING I GET.

I've had my ABSA credit card for more than a decade, however for a couple of years the credit card started giving me problems, I can swipe it and it works but can't withdraw cash at the ATM and I can't load a pin. This wasn't so bad so I would transfer money from my credit card to my cheque account via internet banking app and then I would withdraw the cash from my ABSA cheque account. In the last couple of years I spent weeks in ABSA Bank queues trying to sort out the problems, and the problem has never been resolved... NEVER once. Every time ABSA card would send me a new credit card, then I would have to drive 50km to my nearest ABSA branch and watch them struggle for hours trying to get my pin loaded on the card... In all the years totalling more than a decade my card NEVER had a pin number because they always had an excuse why the pin is not working. For the last 3 months I've been in the privileged position to have my ABSA credit card in a positive balance, however during this period my credit/petrol card hasn't worked AT ALL, yet the card balances was in a positive. Every month I would deposit money into my credit card and every month ABSA would deduct the usual card fees sending the account back into a negative, yet the facility did not work at all. Today when I decided to go to my nearest ABSA bank branch I was told that my account has been terminated permanently (WITH NO REASON AND NO NOTIFICATION) since about 4 months ago and I need to pay the outstanding balance (which is the service fees which they charge me every month for a product that has been terminated). At this point I feel that the only wat moving forward is to involve the bank ombudsman. I am usually very brand loyal however at this point I've been told by ABSA that my credit history on my credit card account has been wiped out when they terminated my credit card with no explanation and I don't qualify for a new account. ***! Seeing that I need to start on a completely new page I might as well start it at a new bank. ABSA I want you to know, you can ask anyone that knows me, I am very easily pleased and I never get angry. I'm am not pleased at the moment and I refuse to get angry however if this issue do not resolved soon you will leave me with no other choice but to change my brand loyalty.