ABSA Credit card / Shocking passing the buck for their mistakes

I am an extremely annoyed client for the following reasons: 1) I have app**** for a bond but got declined due to an overdue account! 2) My account is up to date and ABSA has listed this adversely 3) I have to run around to get this sorted out as your call centre passes the buck and says it’s not their problem. It I so shocking that a consultant will not see an enquiry through to the end and happy to send you to another department to sort out their mess.