LP
Loumerique P
1 reviews | Active since Sept 2018
02 Oct 2025, 07:53
ABSA Credit Card Service
We went away booking a rental car using my credit card on the 22nd Sept. Woodford did contact ABSA on Monday the 29th Sept to release the holding deposit of R5000, ABSA did not release the money I phoned on Monday as well speaking to credit card division. They asked me to send an e-mail to *** which I did and I phoned on Tuesday and Wednesday again and my funds still not showing on my credit card. Please can someone in Mangement get this resolved. My reference is C-***1 and the one for Woodford logged by them is C -***
Regards
Loumerique Pretorius
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
02 Oct 2025, 11:56Dear Loumerique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe
Absa's reply02 Oct 2025, 11:56
Official
Dear Loumerique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe
LP
Loumerique P's updateReviewer Update
02 Oct 2025, 14:00Hi Vanessa
Any idea why it is taking so long to release my R5000 holding deposit, this should be a quick one, it did not had this issue the last time. Pls this is urgent
Thanks
Any idea why it is taking so long to release my R5000 holding deposit, this should be a quick one, it did not had this issue the last time. Pls this is urgent
Thanks
LP
Loumerique P's update02 Oct 2025, 14:00
Reviewer Update
Hi Vanessa
Any idea why it is taking so long to release my R5000 holding deposit, this should be a quick one, it did not had this issue the last time. Pls this is urgent
Thanks
Any idea why it is taking so long to release my R5000 holding deposit, this should be a quick one, it did not had this issue the last time. Pls this is urgent
Thanks
LP
Loumerique P's updateReviewer Update
02 Oct 2025, 16:16Hi Vanessa
Thanks very much for your assistance I can see the holding deposit is now showing on my credit card, ABSA must be proud to have such a good person that is so helpful, thanks again really appreciated.
Thanks very much for your assistance I can see the holding deposit is now showing on my credit card, ABSA must be proud to have such a good person that is so helpful, thanks again really appreciated.
LP
Loumerique P's update02 Oct 2025, 16:16
Reviewer Update
Hi Vanessa
Thanks very much for your assistance I can see the holding deposit is now showing on my credit card, ABSA must be proud to have such a good person that is so helpful, thanks again really appreciated.
Thanks very much for your assistance I can see the holding deposit is now showing on my credit card, ABSA must be proud to have such a good person that is so helpful, thanks again really appreciated.
Absa's replyOfficial
02 Oct 2025, 17:05Dear Loumerique Regarding complaint number C-***3, it is with great pleasure to be of assistance and thank you for your kind words.
I will proceed to close our file herein as resolved. Kind regards,Group Customer CareVanessa Crowe
I will proceed to close our file herein as resolved. Kind regards,Group Customer CareVanessa Crowe
Absa's reply02 Oct 2025, 17:05
Official
Dear Loumerique Regarding complaint number C-***3, it is with great pleasure to be of assistance and thank you for your kind words.
I will proceed to close our file herein as resolved. Kind regards,Group Customer CareVanessa Crowe
I will proceed to close our file herein as resolved. Kind regards,Group Customer CareVanessa Crowe
LP
Loumerique P's updateReviewer Update
03 Oct 2025, 06:33Thanks Vanessa
You may close the call
Regards
Loumerique
You may close the call
Regards
Loumerique
LP
Loumerique P's update03 Oct 2025, 06:33
Reviewer Update
Thanks Vanessa
You may close the call
Regards
Loumerique
You may close the call
Regards
Loumerique
Absa's replyOfficial
03 Oct 2025, 10:18 Dear Loumerique Regarding complaint number C-***3, thank you for confirming closure. Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Oct 2025, 10:18
Official
Dear Loumerique Regarding complaint number C-***3, thank you for confirming closure. Kind regards,Group Customer CareVanessa Crowe